Policies & Warranty
By making a purchase from TheCrossbowStore.com, you agree to all of our policies.
This is the most important policy we have.
Please always obey the law, use common sense and help us keep Archery fun
and great for everyone.
- You must be 18 or older to purchase a
crossbow or knife (Age might vary. Please check your local regulations.)
- Play safe, play responsible and play
- Crossbows should never be taken out to the
public or school.
Back to Top
Order Processing & Shipping Policies
- All orders received are processed and shipped within 1~3 business days (not including weekends).
- In the event of a back-order or pre-order, your order may be fulfilled in two separate shipments. Shipment after the first will be shipped via regular ground services. All additional expenses will be covered by TheCrossbowStore.com.
- Your credit card will NOT be charged until
we process your shipment.
- Low Value Packages may be shipped via USPS depending on package content & Delivery address (PO Box, Military Address, ect.).
- Although rare, please note that UPS does not guarantee delivery time for non-express shipping methods such as Ground.
Back to Top
Order Cancellation Policies
- Please review your order carefully before clicking "confirm order" to help us keep our operation cost low. All orders are processed daily except weekends and holidays.
- Orders cannot be cancelled once they
are sent to shipping. Because emails are answered in the order they are received, we highly recommend
that you call us immediately in the event that an cancellation is required.
- To request cancellation on a shipped order, the items must be in brand new condition and the buyer is responsible for 100% of the shipping fee incurred.
- Duplicated Orders: Please DO NOT click "back" on your browser after confirming your order.
Back to Top
- Buyer assumes 100% ownership of products purchased from
- Buyer assumes 100% responsibilities and liabilities from using a product purchased.
- Buyer will hold TheCrossbowStore.com, its staff, employees, and affiliates harmless of all liabilities and legal matters resulting from the purchase.
- Buyer is fully responsible for local law and regulations. (observation of country, state and city laws is the sole responsibility of the consumer.)
- Buyer agrees that all transactions done on online with
TheCrossbowStore.com are sourced in California, where any future disputes will take place.
Back to Top
- All products sold on TheCrossbowStore.com carry a "Hassle
Free 45 Day Warranty" unless otherwise specified. The warranty period goes into effect from the day your package is delivered.
- Our warranty covers replacement or repair of defective / damaged products only, as determined by our
TheCrossbowStore.com technicians or RMA representatives. All sales are final.
- Modifying on Archery equipments will void all warranties and could violate state or federal laws.
- Any cable, string, and limb damages
caused by dry fire are not covered by our warranty.
- Warranty voids when the product is abused, altered, skirmished, disassembled in any way, not in original packaging, or is past the 45 day warranty period.
- Warranty does not cover cosmetic damage on Chinese made items.
- We do not offer cool down periods or trial orders. Please research all products before making a purchase, as all sales are final.
- Some manufactures may offer an extended warranty on their products. It is the responsibility of the consumer to contact the manufacturer to receive any extended warranty.
- There are no additional warranties beyond what is specified.
All right reserved. Warranty policies are subject to change without notice..
Back to Top
Request For Return Merchandise Authorization (RMA) Number
Here at TheCrossbowStore.com, we stand behind our products and proudly represent many of your favorite manufacturers. If you bought an item from us in the last 45 days and are experiencing issues with the item, we offer a 45 day warranty to replace and repair your item.
We do our best to provide you with the best services & support on top of our
large selections, newest version inventories, industry leading warranty,
factory support, factory direct pricing and more!
To submit an RMA request, please visit our
Warranty Service Page and complete the simple form.
- If your package arrived damaged, please inspect all its contents and contact us immediately. We can assist you in completing a damage claim with the shipper.
- Please start the warranty claim by completing the return account authorization form. Please do not return anything without completing this form and being issued an RMA number. Your package could be lost in our warehouse or refused if it is not labeled properly.
- Once you have submitted the form, you will hear from one of our dedicated RMA staffs in
3-5 business days.
- All return packages will be inspected by authorized, industry leading technicians who will make all final decisions regarding your case. False claims will be treated as fraud.
- Under extreme circumstances, it is at the discretion of the RMA Department and its staff to grant returns. Items must be in brand new, re-sell-able condition. A 30% restocking fee will apply. The customer is responsible for all shipping costs in return situations.
- Manufacture Defect: If you received an item with manufacture defects,
you can contact manufacture customer service directly to get a
replacement. Or TheCrossbowStore.com will repair or replace the item within 45 days of delivery unless otherwise specified. Once your return is received, the item will be inspected by one of our technicians to determine if it is covered under our manufacture warranty. Please review
our Warranty Policy for more detailed information.
- Damaged upon arrival: If your package arrived damaged, one of our customer service representatives will assist you in filing a claim with the shipper. Please inspect all contents and keep original box and packaging material. Please note that this process may take up to 10 business days depending on the shipper's policy.
- Exchanges: You may exchange an item if the item is brand new, unworn, unused, unaltered and in its original packaging within 45 days of delivery. You are responsible for any return or reship shipping fees.
- Return for store credit: You may return an item for merchandise credit if the item is brand new, unworn, unused, unaltered, and in its original packaging within 45 days of delivery. A 30% restocking fee will apply. You are responsible for any return shipping fees.
- Non-Warranty / Repair / Upgrades Services: You will be responsible for all related repair and shipping charges. Our repair labor rate is $35 / hour, all repairs are done by
TheCrossbowStore.com certified technicians right here in South El Monte, California.
Back to Top
About TheCrossbowStore.com Discount Coupon Codes & Gift
- TheCrossbowStore.com coupon codes are
randomly made available to provide our customers additional savings on
either shipping charges or product prices.
- There are no rain-checks allowed on
using a coupon code
- Gift module provides customer a free
gift of your choice of qualifying products.
- Certain items are excluded from coupon
codes. Please see more from our
Coupon Codes Page
- Free Gifts have a sold price of $0.00,
so they are NOT covered under warranty.
Back to Top
Crossbow Sale Policies
- DISCLAIMER: If you are not sure about the legality of any item for sale on our website, you MUST contact your local District Attorney's Office and ask them if you can carry or own suspected items in your state. Just use the phone book or the operator and call them. Many states allow you to own these items but not carry them. Suspected items are not to be used as weapons or to cause bodily harm or damage to personal property in any way.
- It is YOUR responsibility to know the law before you order. It is the responsibility of the buyer, NOT THE SELLER, to ascertain, and obey, all applicable local, state, federal and international laws in regard to the possession and use of any item on this site - we cannot possibly keep track of over 40,000 weapons control laws.
- All equipment is sold subject to public law 90-351, title III, U.S.D., Section 2511, and any local, state or federal ordinances. Also, any attempt in entrapment by any law enforcement agency will be met with swift legal action. Thecrossbowstore.com will not be held liable for the misuse of any product listed on this website. For International Orders, please check with your local county and country officials or law enforcement to see if the items are legal in your area, it is YOUR responsibility to know your laws before ordering.
- By entering this site, the customer ascertains that they
have read and understand the above information.
Back to Top